Problem connecting to our server

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Problem connecting to our server

Post  Ray Sullivan on Wed 03 Aug 2016, 7:07 pm

Hi,

I'm trying to register a trial license but keep getting this error (attached pic). Any advice? The program is not blocked by Win7 firewall...

Thanks,
Ray

Expresii (v.2016/07/25) started 2016/08/03 11:47:40
OS: Windows 7 Ultimate (6.1) Service Pack 1
CPU: Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz (12 Logical Cores)
Mem Total: 32.71 GB   Free: 12.36 GB
GPU: Quadro K2200/PCIe/SSE2 @ OpenGL 4.5.0 NVIDIA 362.56
Max Texrure Size: 16384   Max Output Size: 12288
GPU Mem Free/Total: 2.79 GB / 4.00 GB
Screen resolution: 1920 x 1080 (DPI Scale Unknown)
Stylus: WACOM Tablet, Wintab Digitizer Services (x:54203 y:31749 p:1023 @ 200Hz)
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Ray Sullivan

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Re: Problem connecting to our server

Post  Admin on Thu 04 Aug 2016, 10:14 am

I just tested on my side. Yes, for one time, I also got the Cannot connect to server error when I press the 'Register' button. However, I tried some more times, and those times went well. I'm sorry, but maybe the remote server was really busy. Could you please try again? If problem persist, please let me know.
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Re: Problem connecting to our server

Post  Ray Sullivan on Thu 11 Aug 2016, 8:00 am

Admin wrote:I just tested on my side. Yes, for one time, I also got the Cannot connect to server error when I press the 'Register' button. However, I tried some more times, and those times went well. I'm sorry, but maybe the remote server was really busy. Could you please try again? If problem persist, please let me know.

Thanks for the response. Unfortunately I'm still getting this error, even after updating to the latest build. Is there anything you could recommend? It's so frustrating not being able to save and I can't buy a full license until I know I can save my work.
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Re: Problem connecting to our server

Post  Admin on Thu 11 Aug 2016, 9:41 am

I'm sorry to hear that. I have been able to register from here and I have no idea why it didn't work for you. The only thing I could think of is being blocked by some anti-virus, but that you already mentioned it's not block by firewall from your side....
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Re: Problem connecting to our server

Post  Ray Sullivan on Thu 11 Aug 2016, 2:51 pm

Admin wrote:I'm sorry to hear that. I have been able to register from here and I have no idea why it didn't work for you. The only thing I could think of is being blocked by some anti-virus, but that you already mentioned it's not block by firewall from your side....

That's ok, I actually got it to work this morning! Probably AVG (which I uninstalled).
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Re: Problem connecting to our server

Post  Admin on Thu 11 Aug 2016, 2:54 pm

Glad it worked! Very Happy
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