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Background message "texture error" or completely black, brushes color not working.

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Post  Crorey Thu 06 Oct 2016, 10:34 pm

I am using window 8.1 in surface pro 3.

There are few problems, first, the background image was covered all with "texture error". Second, the colour on the brush is not working. It just appeared like grey transparent colour where you can see through the background. There are many other problems which sometimes gone and sometimes appeared. For instants, the background sometimes all black after I try selecting different texture.

I tried close and restart the apps, uninstalled and reinstall, and update my intel graphics driver(latest). Not working.




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Post  Admin Fri 07 Oct 2016, 3:29 pm

If your Surface Pro 3 has an Intel 4400, I have a machine that also has it:

Expresii (v.2016/10/07) 2016/10/07 3:23:41 PM
OS: Windows 7 Ultimate (6.1) Service Pack 1
CPU: Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz
Mem Total: 3.76 GB   Free: 903.55 MB
GPU: Intel(R) HD Graphics 4400; GL 4.3.0 - Build 10.18.14.4414

which is working fine.

Exactly what is the intel driver number on your machine?
The issues you encountered sound very much like you're still using an older driver.
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Post  Crorey Sun 09 Oct 2016, 7:22 pm

Thanks for your reply, this is what I'm using:

OS: Windows 8.1 Pro (6.3)
CPU: Intel(R) Core(TM) i7-4650U CPU @ 1.70GHz (4 Logical Cores)
Mem Total: 8.1 GB   Free: 3.18 GB
GPU: Intel(R) HD Graphics 5000 @ OpenGL 4.3.0 - Build 10.18.14.4170
Max Texrure Size: 16384   Max Output Size: 12000
Screen resolution: 1440 x 960

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Post  Admin Sun 09 Oct 2016, 9:15 pm

I believe the 4400 and the 5000 are of the same 4th Gen Intel Core CPU, so they should be able to get the same driver versions with the same OS.

I just tested with a 4400 GPU on Win 8. I used Intel's own update utility:
Background message "texture error" or completely black, brushes color not working. Explor10
upgrading from a lower driver version that yours to the one I showed in my last message.

Everything went fine before and after the update. Now I have:
Background message "texture error" or completely black, brushes color not working. X_201610

I didn't see any texture error or grayed out strokes.

So, how did you do your driver update? via Window Update, or manually downloading from Intel's driver site?  Did you try intel's own update utility?
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Post  Croerey Mon 10 Oct 2016, 7:37 am

I did this with my surface:

Control panel>Device manager>Display adapter>intel...>update driver>search automatically for updated driver software.

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Post  Admin Mon 10 Oct 2016, 7:39 am

That may not work. I'd recommend using Intel's own driver update utility:
https://downloadcenter.intel.com/download/24345/Intel-Driver-Update-Utility
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Post  Crorey Mon 10 Oct 2016, 8:44 am

I click the link you gave I tried installing this is the message I got:

Background message "texture error" or completely black, brushes color not working. Ewco9qtz5

Then I click the link "Contact your computer manufacturor"

It still lead me to install manually.

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Post  Admin Mon 10 Oct 2016, 8:55 am

ah... then seems MS Surface is supposed to get their drivers via Windows Update.
So, just go to Windows Update (on your Surface you can press WIN+S, and then type 'window update') and do a Check for Update. I believe MS has already prepared the driver update for you.

If that still fails, your last resort is to manually download the latest driver from Intel's site (https://downloadcenter.intel.com) and install it manually.
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Post  Crorey Mon 10 Oct 2016, 9:37 am

Problem fixed! Thank you!

Question: If I decided to buy Expresii, can I install it on different computer after I bought them ?

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Post  Admin Mon 10 Oct 2016, 9:41 am

Great to hear!
For one paid license, you're allowed to install Expresii on 3 different computers as long as you're the sole user. Smile
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