Error in saving artwork: Timeout reading SupPaintMap

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Error in saving artwork: Timeout reading SupPaintMap

Post  stef on Mon 26 Dec 2016, 8:17 pm

Hello,

I downloaded the trial version of expresii with license key .
I've been trying this great piece of software with my cintiq touch and love it so far.
But I have some problems saving my work.
I get the message:
Error in saving artwork: Timeout reading SupPaintMap
export works fine but no save...

any idea?

Thanks in advance.

stef
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Re: Error in saving artwork: Timeout reading SupPaintMap

Post  Admin on Tue 27 Dec 2016, 11:03 am

Thanks for your note and sorry for the inconvenience!

Yes, I also do sometimes get that SupPaintMap timeout error - it's due to some strange behavior of GPU data downloading.

However, even if it times out, the .XAW file gets saved nonetheless.
That part of data is not really essential so in future updates I probably would skip that part so that users won't see such an error anymore.
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Error in saving artwork: Timeout reading SupPaintMap

Post  stef on Tue 27 Dec 2016, 6:26 pm

Thank you for your answer.
Unfortunately no .xaw saved at all for me, only the jpeg preview : (
I hope to find a solution so I can buy the soft ; )

Thanks again.

stef
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Re: Error in saving artwork: Timeout reading SupPaintMap

Post  Admin on Tue 27 Dec 2016, 8:08 pm

o really? are u using Intel, nvidia or AMD GPU?
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Error in saving artwork: Timeout reading SupPaintMap

Post  stef on Tue 27 Dec 2016, 9:54 pm

AMD GPU

here the XsystemChecker.

OS: Windows 7 Professional (6.1) Service Pack 1
CPU: Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz (8 Logical Cores)
Mem Total: 16,37 GB
GPU: AMD Radeon HD 6900 Series @ OpenGL 4.5.13399 Compatibility Profile/Debug Context 15.200.1062.1004
Max Texrure Size: 16384   Max Output Size: 12000

stef
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Re: Error in saving artwork: Timeout reading SupPaintMap

Post  Admin on Tue 27 Dec 2016, 10:14 pm

I see. I just tested with a system with AMD Radeon 8400 R3 series, and the file saving went fine (reading back is also fine).

Driver is 15.300.1025.1001

Not sure if you updating the driver may help, but you can try. Smile
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Re: Error in saving artwork: Timeout reading SupPaintMap

Post  Ang on Thu 29 Dec 2016, 4:04 pm

Hey Stef it happens to me from time to time! I get timeouts of seepmaps and other paint maps as well.

Usually I would save the files multiple times until it works.

Ang
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Re: Error in saving artwork: Timeout reading SupPaintMap

Post  Admin on Sat 31 Dec 2016, 10:04 am

Yes, the timeout error occurs a bit unpredictably so maybe it takes a few more times.

Anyway, update 2016-12-29 has those problematic textures removed so such timeout errors are less likely to occur.

For app update, please choose Update Server 2 because the default Server 1 may not working correctly now. Or, you can always download Expresii afresh from our download page http://www.expresii.com/download.html
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