(Closed) Cannot activate trial license

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(Closed) Cannot activate trial license

Post  theedge on Thu 05 Jan 2017, 3:48 pm

Hello,
I wanted to try Expresii but I'm unable to get the trial version activated. I always get an error connecting to the server message.
Any idea how to resolve this ?

Thank you

theedge

Posts : 2
Join date : 2016-12-29

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Re: (Closed) Cannot activate trial license

Post  Admin on Thu 05 Jan 2017, 8:36 pm

I just tested registering with a trial key and it went fine. Do you have any anti-virus software that might be blocking Expresii?
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Re: (Closed) Cannot activate trial license

Post  theedge on Thu 05 Jan 2017, 9:06 pm

I'm only using Windows Defender. I tried disabling it momentarily before sending the registration, but no luck.

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Re: (Closed) Cannot activate trial license

Post  Admin on Thu 05 Jan 2017, 9:59 pm

That's strange. I also use Defender and I tested it one more time just now and it also went fine. I was on Expresii latest version 2016.12.29 & Windows 7.

Sorry, but I can't think of any more suggestion now.
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Re: (Closed) Cannot activate trial license

Post  Admin on Tue 15 Aug 2017, 4:16 pm

Recently, we got a few more users telling us they have problem registering with the error message 'please check your internet connection'. We tested with registering with their license keys and didn't encounter any issue. So, the issue may happen on from certain regions of the world. Anyway, we will amend Expresii to avoid such an issue. Thanks for patience and understanding.
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Re: (Closed) Cannot activate trial license

Post  Admin on Wed 16 Aug 2017, 11:56 am

We updated the program to fix the issue. Before we officially release the update, please use this version of the app to register for the moment:
https://www.dropbox.com/s/me5mqcc0oh56mxa/Expresii_Update2017-08-15.zip?dl=0

A user already reported that the issue is gone with this version.
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