access violation. the program is not working

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access violation. the program is not working

Post  vulpes on Mon 03 Jul 2017, 8:17 pm

Hi!
My computer settings is:
OS: Windows 8 Single Language (6.2)
CPU: Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz (8 Logical Cores)
Mem Total: 8,08 GB Free: 5,74 GB
GPU: Intel(R) HD Graphics 4000 @ OpenGL 4.0.0 - Build 9.17.10.2857
Max Texrure Size: 8192 Max Output Size: 8192
Screen resolution: 1366 x 768
When I open the program "Expressii" A message appears: "access violation at address 613f62ff in module 'ig7icd32,dll' read at address 000 000 4"
After that, the program must be closed through the Task Manager, since this message is repeated again and again

vulpes
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Re: access violation. the program is not working

Post  Admin on Tue 04 Jul 2017, 7:14 am

Hi,

Thanks for reporting. I just tested with the following spec:

CPU: Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz
Mem Free/Total: 561.59 MB / 3.76 GB
GPU: Intel(R) HD Graphics 4400; GL 4.3.0 - Build 10.18.14.4414

I can draw and save artwork without problem. I think your driver is not up-to-date. We've put links to driver updates in our Support page:
http://www.expresii.com/support.html

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