[Issue+fix] Surface Pen needing to drag a bit before stroke starts

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[Issue+fix] Surface Pen needing to drag a bit before stroke starts

Post  Admin on Sat 04 Aug 2018, 10:19 am

We recently got a user report of strange behavior on Surface Studio: when he puts pen on screen, he has to move the pen a bit before a stroke is made. This makes it impossible to get little dots by dabbing.

On our side, we confirm that this happens on our Surface Pro too, and it does not happen with Wacom pens.

We have contacted Microsoft about the issue. It seems to be a behavior change in recent Windows Update, but yet to be confirmed by Microsoft.


Last edited by Admin on Sat 11 Aug 2018, 10:35 pm; edited 1 time in total
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Re: [Issue+fix] Surface Pen needing to drag a bit before stroke starts

Post  Admin on Sat 11 Aug 2018, 8:24 pm

We just put a fix in the x64 version. Please update to version [2018-08-11] to get the fix and report any issue if you find any. When we don't hear any issue from you we'll promote the fix the x32 version too. Thanks for your feedback.
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Re: [Issue+fix] Surface Pen needing to drag a bit before stroke starts

Post  AndrewG on Mon 20 Aug 2018, 3:20 am

Thank you for working on this. I have also noticed this problem cropping up on my Surface Pro (2017). I'm patiently waiting for the fix to filter down to the Windows Store version. Until then I'll be using my Wacom tablet.

Andrew

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Re: [Issue+fix] Surface Pen needing to drag a bit before stroke starts

Post  Admin on Mon 20 Aug 2018, 3:04 pm

Thanks for letting us know.

Currently our Desktop App Converter (DAC) is broken, not sure if it's caused by some Windows Update.
Been trying to contacting Microsoft but no response yet.

Will update the Store version once we get the DAC working again.
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Re: [Issue+fix] Surface Pen needing to drag a bit before stroke starts

Post  AndrewG on Mon 20 Aug 2018, 7:19 pm

Great, thank you!

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Re: [Issue+fix] Surface Pen needing to drag a bit before stroke starts

Post  Admin on Tue 21 Aug 2018, 8:22 am

wow.... I found the solution! Not from Microsoft but from here:
https://stackoverflow.com/questions/51437203/desktopappconverter-woes-windows-10-v-17134

So it looks like it's their anti-virus working against their converter. Disabling their real-time protection fixed it.

Will now submit the Store version and please wait a few days before it gets thru.
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Re: [Issue+fix] Surface Pen needing to drag a bit before stroke starts

Post  AndrewG on Tue 21 Aug 2018, 8:41 am

Much appreciated! Looking forward to it.

UPDATE: I can confirm that the fix works on my Surface Pro! Thank you!


Admin wrote:wow.... I found the solution! Not from Microsoft but from here:

So it looks like it's their anti-virus working against their converter. Disabling their real-time protection fixed it.

Will now submit the Store version and please wait a few days before it gets thru.

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Join date : 2018-08-20

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