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the program hangs and spoils the file

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the program hangs and spoils the file Empty the program hangs and spoils the file

Post  YAZZIK Wed 16 Dec 2020, 11:26 pm

You have a great program. But it falls and spoils the file. A 10-15 minutes from the start of work, a brush hangs. If you save your changes the next time you open the file, it's just an empty black background file. How can this be fixed?
Thanks a little more for the consultation!
Sincerely.

YAZZIK

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Join date : 2020-12-14

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the program hangs and spoils the file Empty Re: the program hangs and spoils the file

Post  Admin Thu 17 Dec 2020, 11:59 am

I'm sorry for this behavior. May I know the hardware configuration you have?  Mainly I'd like to know your CPU and GPU, so as to rule out it's due to weak hardware/graphics driver. We use OpenGL to do the graphics stuffs, and some older Intel GPU or its driver may have difficulty handling the situation.

There's auto-save feature that by default would save your work every 15 minutes. You can open the auto-save folder with these steps:the program hangs and spoils the file Gh4kg310

and see if you can get back a useful auto-saved file.
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the program hangs and spoils the file Empty Re: the program hangs and spoils the file

Post  YAZZIK Fri 18 Dec 2020, 10:01 pm

if auto-save manages to work when the brush is hung, the program damage the file.
I can only exit the program when the brush hangs and open the file without saving the latest actions

YAZZIK

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the program hangs and spoils the file Empty cpu

Post  YAZZIK Fri 18 Dec 2020, 10:08 pm

Intel core i7-7700HQ CPU 2.8o GHz
16.0 GB
x64

could be a problem with WAcom?

YAZZIK

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the program hangs and spoils the file Empty Re: the program hangs and spoils the file

Post  Admin Fri 18 Dec 2020, 10:25 pm

Sorry to hear that the auto-save didn't catch useful bits for you.

Wacom wouldn't be a problem.  But if you only have the integrated GPU from Intel, that GPU / driver may be a problem. Check your driver number and see if you can update your driver. I have a system with an UHD620 iGPU (from CPU i7-8650U), at GPU driver version 26.20.100.7639, and things have been fine for me. You can check the system config from within Expresii's System Info window: http://www.expresii.com/support.html
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the program hangs and spoils the file Empty Re: the program hangs and spoils the file

Post  cmhdream Sat 19 Dec 2020, 12:34 pm

If the laptop has dual graphics cards, please refer to my document in the Chinese section of the forum.

Intel tries its best to use the non-DCH version provided by notebook manufacturers to be more stable.

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the program hangs and spoils the file Empty Re: the program hangs and spoils the file

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