the program hangs and spoils the file
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the program hangs and spoils the file
You have a great program. But it falls and spoils the file. A 10-15 minutes from the start of work, a brush hangs. If you save your changes the next time you open the file, it's just an empty black background file. How can this be fixed?
Thanks a little more for the consultation!
Sincerely.
Thanks a little more for the consultation!
Sincerely.
YAZZIK- Posts : 3
Join date : 2020-12-14
Re: the program hangs and spoils the file
I'm sorry for this behavior. May I know the hardware configuration you have? Mainly I'd like to know your CPU and GPU, so as to rule out it's due to weak hardware/graphics driver. We use OpenGL to do the graphics stuffs, and some older Intel GPU or its driver may have difficulty handling the situation.
There's auto-save feature that by default would save your work every 15 minutes. You can open the auto-save folder with these steps:
and see if you can get back a useful auto-saved file.
There's auto-save feature that by default would save your work every 15 minutes. You can open the auto-save folder with these steps:
and see if you can get back a useful auto-saved file.
Re: the program hangs and spoils the file
if auto-save manages to work when the brush is hung, the program damage the file.
I can only exit the program when the brush hangs and open the file without saving the latest actions
I can only exit the program when the brush hangs and open the file without saving the latest actions
YAZZIK- Posts : 3
Join date : 2020-12-14
cpu
Intel core i7-7700HQ CPU 2.8o GHz
16.0 GB
x64
could be a problem with WAcom?
16.0 GB
x64
could be a problem with WAcom?
YAZZIK- Posts : 3
Join date : 2020-12-14
Re: the program hangs and spoils the file
Sorry to hear that the auto-save didn't catch useful bits for you.
Wacom wouldn't be a problem. But if you only have the integrated GPU from Intel, that GPU / driver may be a problem. Check your driver number and see if you can update your driver. I have a system with an UHD620 iGPU (from CPU i7-8650U), at GPU driver version 26.20.100.7639, and things have been fine for me. You can check the system config from within Expresii's System Info window: http://www.expresii.com/support.html
Wacom wouldn't be a problem. But if you only have the integrated GPU from Intel, that GPU / driver may be a problem. Check your driver number and see if you can update your driver. I have a system with an UHD620 iGPU (from CPU i7-8650U), at GPU driver version 26.20.100.7639, and things have been fine for me. You can check the system config from within Expresii's System Info window: http://www.expresii.com/support.html
Re: the program hangs and spoils the file
If the laptop has dual graphics cards, please refer to my document in the Chinese section of the forum.
Intel tries its best to use the non-DCH version provided by notebook manufacturers to be more stable.
Intel tries its best to use the non-DCH version provided by notebook manufacturers to be more stable.
cmhdream- Posts : 21
Join date : 2018-01-26
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