Issues after last 02.09 update
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Issues after last 02.09 update
Several settings like UI language and brush LoD droped.
My custom brush loadings settings got messed too - Pink became black and recovering brush loadings settings from previously saved file cant help - pink brush still corrupted and shown as black.
My custom brush loadings settings got messed too - Pink became black and recovering brush loadings settings from previously saved file cant help - pink brush still corrupted and shown as black.
bewitched- Posts : 19
Join date : 2018-06-28
Re: Issues after last 02.09 update
I'm sorry about that. Our local animation studio also reported such issue too. I'll try to see what change I did that caused this. So far testing on my local machines, custom presets that I have are intact and I need to find a way to trigger such error my my machine.
The animation studio has backups of their settings / presets so this doesn't cause much trouble for them. I'm not sure why your saved presets are not loaded correctly. If you don't mind, can you please send me (support@expresii.com) your preset file so that I can examine it?
The animation studio has backups of their settings / presets so this doesn't cause much trouble for them. I'm not sure why your saved presets are not loaded correctly. If you don't mind, can you please send me (support@expresii.com) your preset file so that I can examine it?
Re: Issues after last 02.09 update
I think I know what probably the cause is now. I'll stop the auto update (affects only the x64 version) first to avoid affecting other users. Thanks for your heads-up again!
Re: Issues after last 02.09 update
i sent you brush loading settingsAdmin wrote:I'm sorry about that. Our local animation studio also reported such issue too. I'll try to see what change I did that caused this. So far testing on my local machines, custom presets that I have are intact and I need to find a way to trigger such error my my machine.
The animation studio has backups of their settings / presets so this doesn't cause much trouble for them. I'm not sure why your saved presets are not loaded correctly. If you don't mind, can you please send me (support@expresii.com) your preset file so that I can examine it?
bewitched- Posts : 19
Join date : 2018-06-28
Re: Issues after last 02.09 update
I still haven't received your file yet. I checked my spam folder and I just sent a test email to support@expresii.com and it worked.
Maybe try sending it to another email address? I have this as spare: hkexpresii "AT" g mail dot com
Thanks!
Maybe try sending it to another email address? I have this as spare: hkexpresii "AT" g mail dot com
Thanks!
Re: Issues after last 02.09 update
re-sent mail to both adressesAdmin wrote:I still haven't received your file yet. I checked my spam folder and I just sent a test email to support@expresii.com and it worked.
Maybe try sending it to another email address? I have this as spare: hkexpresii "AT" g mail dot com
Thanks!
bewitched- Posts : 19
Join date : 2018-06-28
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